Cargo Velocity's Remote TOS Support
Terminal operators are extremely busy keeping the terminal running, working on projects, and staying up to date with technology. Cargo Velocity's TOS support service can augment your existing staff with expert technical resources to assist with TOS support, implementations, upgrade testing, special projects, or employee turnover, all while providing a professional consulting approach. If your team needs additional resources on a temporary or semi-permanent basis, please consider Cargo Velocity's TOS experts to fill your needs.
Cargo Velocity's TOS support can include:
- Daily monitoring and pre-shift system health checks (up to 24/7)
- Superuser expertise for supporting staff with issues, investigations, and workarounds
- Supplier case management support
- Test case preparation
- Planning data migration, testing, training, integration, and go-live support
- Support for new technology implementation and upgrades
- Vacation and holiday coverage
- Internal documentation creation and upkeep (SOP's, troubleshooting guides, user guides, etc.)
- Project management support, status reports and IT team coordination calls
- Process documentation and/or process refinement
- Groovy customization and support
- EDI support
- Gate and gate related TOS support
CV brings their consulting approach to TOS support. We learn your specific operation, document, and train a team to be familiar with your staff and operations. We want our support consultants to address any issue with the proper understanding and approach to keep your system running.
